We live in a world of everchanging technology to help us constantly save time and improve efficiencies. Everywhere you look – from business, to groceries and shopping, and even dry cleaning – we are all constantly looking for ways to streamline our day and keep frustrating hassles at bay.
The same line of thinking goes for your dental practice. It’s important to invest in various solutions that save your staff time in areas that make sense, while reducing any type of friction with patients. Finding this balance will provide a positive patient experience and allow your staff to focus on other tasks that truly require more time and thought.
When it comes to reminding patients about their next appointment, most dental offices have a single screen to view a patient’s appointment status. To call a patient and remind them of their next appointment, the staff must then click the contact information, find the phone number, dial, and maybe get an answer.
If you’re seeing the average of 12 patients per day, that’s a lot of time that could be very well spent elsewhere!
Enter automated appointment reminders – a critical component of your dental practice’s day-to-day as they are essential in helping you save staff time, reduce no-shows, and eliminate last-minute cancellations.
Our automated calls are just one of the many channels that we leverage to reach 100% of patients on your behalf. But now, instead of wasting time or exhausting staff by making them manually call patients, we handle this for you and will call, remind, and confirm patient appointments on your behalf with our automated solution.
What’s different about PracticeMojo’s solution is that while calls are automated, they are not robotic and cold. Instead, the voice on the other end of the line is warm, friendly, and natural – creating the true feeling of a personable connection. Each call is personalized and includes the patient’s name with appointment-specific details to ensure a professional and unique message.
Rarely do people answer a call from an unknown number, so to ensure maximum response rates, our automated solution includes caller ID match so patients will see your dental practice’s number and location when receiving this call.
The PracticeMojo solution is installed and syncs with your office’s practice management software. When a patient schedules their next appointment, this signals to PracticeMojo’s software to automatically call this patient before their appointment (note: automated calls can be tailored to send as frequently as you require to fill your schedule).
When the call is made, the software immediately detects if it has gone to voicemail or is answered by a live person, and will play the appropriate message accordingly.
If a live person answers the call, PracticeMojo’s AutoConfirmation feature will prompt interactive options so the patient may confirm the appointment. If the call goes to voicemail, PracticeMojo’s AutoConfirmation will wait for the beep, leave a message, and include the practice’s phone number, requesting that the patient call back to confirm the appointment. If there was a busy signal or no answer, the software automatically calls back 10 minutes later.
Just because something is automated does not mean it can’t be personalized or customized! Here are a couple of the ways you can make your dental practice’s automated appointment reminder calls your own:
It’s not uncommon for dentists to provide services for an entire family – however, it is unlikely that a parent of three children would like to get three different voicemails for each child’s appointment that are all happening on the same day.
Instead, PracticeMojo’s reminder software allows you to group each family together to ensure all patient reminders arrive within one single communication. In a world where keeping up with endless phone calls, emails, text messages and alerts are nearly impossible – your busy patients are sure to appreciate this method of streamlined and inclusive communication.
In less than 15 minutes of your time, PracticeMojo can be set-up with your practice management system. We work hard to earn your business each month, so you don’t have to worry about contracts or long-term commitments.
Find out why thousands of dentists have made the switch and trust PracticeMojo for their automated patient communications. Request a free demo today and fill out the form below!